Order & payment confirmations
Receipts, order acknowledgements, payment confirmations, and transaction status messages triggered by a customer action.
Essential service communications
The right message, at the right moment.
We help customers stay informed with clear, dependable messages about their accounts, transactions, and service activity.
Explore our messagesOperational updates only. Messages are sent in response to customer activity or service events.
Message activity● SERVICE UPDATES
Transaction confirmation ReceiptA record of a completed customer transaction.
Account notification AccountImportant information about account activity.
Service status update ServiceRelevant updates about a requested service.
Security notification SecurityAlerts related to sign-in and account protection.
Transactional messaging
Communication customers can rely on
Our email communications support an existing customer relationship and deliver information people need to use or manage a service.
Account notifications
Account creation, requested password resets, profile changes, and other essential account-related notices.
Service & security updates
Service requests, operational updates, sign-in alerts, and security notifications relevant to an active customer account.
Responsible delivery
Useful messages. Respectful communication.
We aim to send only messages that are relevant to a customer's relationship with our service. We do not use transactional notifications as a substitute for permission-based marketing.
✓Messages are triggered by a customer request, account event, or service operation.
✓Recipients are associated with the relevant account or transaction.
✓We maintain appropriate suppression and bounce-handling practices.
✓We provide a support contact for questions about a notification.
We're here to help
Questions about a message?
Our support team can help with account notifications, transaction confirmations, and service-related email enquiries.
Email support